This policy explains how we process your personal data, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).
Data controller
AGENCIA MARKETING DIGITAL L2 SL, NIF B72496227, Centro Comercial Diana, Bloque 3, Local 31, 29680 Estepona (Málaga), Spain. Phone: +34 673 33 16 52. Data protection contact: contacto@nuevoenespana.com.
Data we process
- Your answers: the procedures you need, nationality (region of origin) and time in Spain.
- Your contact details: first name, surname, email, WhatsApp number and town or area.
- Technical data: the IP address you send the form from, kept in pseudonymised form for one hour at most to prevent mass submissions, and what your browser stores as described in the cookie policy.
We do not ask for any health data or other sensitive data. Please do not include any in your request.
Purposes and legal basis
| Purpose | Legal basis |
| Giving you guidance based on your answers. | Your request (art. 6.1.b GDPR). |
| Passing your contact details to a partner gestoría in your area so that it can contact you. | Your consent (art. 6.1.a GDPR). |
| Calling you or messaging you on WhatsApp to confirm your request before passing it on, and then checking that it has been handled. | Your request (art. 6.1.b GDPR) and legitimate interest in the quality of the service (art. 6.1.f GDPR). |
| Preventing mass or automated form submissions. | Legitimate interest in the security of the service (art. 6.1.f GDPR). |
| Invoicing partner professionals and legal obligations. | Legal obligation (art. 6.1.c GDPR). |
You can withdraw your consent at any time, without affecting processing already carried out.
Recipients
- Partner professionals in your area, depending on your request: gestorías and the lawyers or notaries they work with when your procedure requires it. Each one processes your data as an independent controller once they receive it. On request, we will tell you which professional your data was passed to.
- Our technical service providers: website hosting and email (Hostinger) and messaging (WhatsApp, by Meta), bound by a data processing agreement.
- Public authorities, when required by law.
Transfers outside the European Union
Some providers (for example Meta/WhatsApp) may process data outside the European Economic Area. These transfers are then based on an adequacy decision of the European Commission (such as the EU–US Data Privacy Framework) or on standard contractual clauses.
How long we keep your data
We keep your data for 12 months after your request, or until you withdraw your consent. After that, it is only archived for the legal limitation periods.
Your rights
You can exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to contacto@nuevoenespana.com and stating which right you are exercising. If you believe your request has not been handled properly, you can complain to the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es).
Minors
The service is intended for people over 18. We do not knowingly process data from minors.
Security
We apply appropriate technical and organisational measures to protect your data against loss, unauthorised access or alteration.
See the full legal notice